Your Questions Answered

A Virtual Assistant (VA) is assigned tasks, primarily administrative, to complete for the client. 

A Fractional Operations Manager oversees the day-to-day business operations and strategizes with the client on projects.

A Fractional Operations Manager manages a project from start to finish. Depending on the size of the team, a Fractional Operations Manager might manage a VA.

Business hours are Monday-Thursday between 8 a.m. - 4 p.m. Central Time and Friday between 8 a.m.-1:00 p.m. Central Time. 

The office is closed on Saturday and Sunday and all Federal holidays.

The best way to communicate with me for non-urgent matters is by email. 

For urgent or time-sensitive matters, a messaging app like Slack, Telegram, or Voxer is recommended during hours of operation.

During my hours of operation, I have time blocks on my schedule to check for messages. All messages will be replied to within 24 business hours during the hours of operation. 

Messages received outside the hours of operation or on a federal holiday will be addressed on the next business day.

Yes, if we decide to work together, I will send my client agreement which must be signed before the start date.

I use Wave to invoice my clients.

Your initial payment is due before the agreed-upon start date.  

You will receive a monthly invoice by email on the 1st of the month.  Payment is expected no later than the 15th day of the month.

If payment is not received, my work will be paused and a late fee of 1.5% of the outstanding amount compounded monthly will be charged.

You have the option to pay with a credit card or ACH bank transfer.

Let me know if you prefer to send your payment through your bookkeeping software (i.e. Quickbooks) rather than mine.

• I do not have any hidden fees.

• My rates are non-negotiable.

• Invoices are due upon receipt.

• Invoices unpaid after the 15th of the month will be subject to a 1.5% monthly late fee.

• I provide written estimates upon request.